Display based on Specified Commercial Transaction Law

Store name Amian House
Distributor name Amian Company Co., Ltd.
Sales manager name Sadanobu Saito
location 224-0033
Kanagawa Prefecture Yokohama City Tsuzuki Ward Chigasaki East 4-7-31 KM Court Building 3F
telephone number 045-944-0263
Fax number 045-944-0264
email address info@ami-an.com
Homepage URL https://amian.jp

●Please note that once an order has been placed, it cannot be canceled or changed in size or color.
If you have any changes, please contact us by email after the product arrives.
Please note that a fee of 1,200 yen will be charged if you cancel or change your order after shipping has been arranged.

●If you wish to return or exchange an item for your convenience, please notify us by email within 7 days (including the date of arrival) after the item arrives at you.
If the same product is sold out, we will refund or replace it.
In addition, please send the return/exchange within one week after accepting the return/exchange.
If it exceeds one week, we cannot accept returns or exchanges.

●In addition, for returns and exchanges due to the customer's convenience, the round-trip shipping fee will be charged.
Please pay the customer.

◆Customers who purchased over 10,000 yen (excluding tax) returned a portion of the item.
If the total amount exceeds 10,000 yen (excluding tax), the return shipping fee will be
Please bear this burden.
Please ship by postage payment.

◆Customers who purchased over 10,000 yen (excluding tax) returned a portion of the item.
If the total amount is 10,000 yen (excluding tax) or less, you can also purchase free shipping items.
Even if you make a purchase, if the total purchase amount after returning is 10,000 yen (excluding tax) or less
In that case, the delivery fee and return fee of 900 yen + return shipping fee
Please bear this burden.
If you send it back by shipping payment and pay by credit card,
We will correct the payment amount to 900 yen only.

◆ Refunds to customers using cash on delivery will be an additional 400 yen to the above amount.
(Cash-on-delivery fee) + 300 yen (transfer fee) = Total of 1,450 yen
You will be refunded.

◆Customers who use deferred payment will pay 250 yen for the above amount when returning the item.
Please enclose 1,150 yen plus (deferred payment fee) and return it.
In the case of exchange due to customer's convenience, please contact us with the product you wish to exchange.
Regarding the return, it will be the same as the above return.

◆For orders shipped overseas, we do not accept returns or refunds due to customer convenience.
Any return or refund due to customers will not be accepted.

● If you decline (refuse) to receive it, the round-trip shipping fee (1,900 yen to 2,400 yen)
300 yen (shipping fee) + 300 yen (basic return fee) + 300 yen (return handling fee) will be charged.
In case of cancellation, please contact us before shipping.

If there is an accident such as damage during delivery or a defective product, please contact us.
Please. We will contact you later. In addition, in this case
We will send you a new product as soon as possible at our expense.

About dirt and scratches on the product
We try to keep costs as low as possible so that we can offer our products at affordable prices.
Inspection is one of them.
About 1% of all products may have defects such as dirt or scratches due to oversight.
In order to eliminate this 1%, we have to inspect the product many times and spend a long time inspecting each product.
It is very costly and the result is an expensive product.
We are thinking that we will be able to offer it as easy as possible to purchase.
We would appreciate it if you could order after understanding.
Also, as a standard for defects, dirt and scratches in conspicuous places such as the front are judged to be defective.
Please understand that we do not consider any scratches or stains within 1mm on the lining, sides, or other inconspicuous places, as well as the removal of thread ends and basting threads, to be defective.

In the unlikely event that the delivered product has a defective part, we will exchange it for a new product at our expense.
Please contact us by email. info@ami-an.com
However, it was returned by cash on delivery, and after checking the product, it was determined that it was not a defective product.
In that case, the customer will be responsible for the freight charges.
Please note that items that are not returned or exchanged will be re-delivered by cash on delivery.
I would like to humbly thank you.

●However, please note that returns and exchanges are not possible in the following cases.
・Products that have been damaged or soiled by the customer.
・If the customer has taken the hang tag or the baiting thread and the product is no longer genuine.
・Items purchased at auction
・If the arrival of the product has passed one week after accepting the return/exchange.
・When the product box, instruction manual, etc. is defaced, damaged, lost, or discarded
・Items for which the page states that returns or exchanges are not accepted due to bargain sales, etc.
●Return Co., Ltd. Amiens Company
Address: 4-7-31 Chigasakihigashi, Tsuzuki Ward, Yokohama City
KM Court Building 3F Phone: 045-944-0263
●In principle, we will ship within one week after payment is confirmed.
If it becomes more than that, we will contact you by email in advance.